Frequently Asked Questions

Theia Vault is a private AI platform built around your business data. Your contacts, pipeline, conversations, and documents live in a private database — and a private AI connects to it to find opportunities, draft outreach, run follow-up, and learn your business over time.

It's active, not passive. While you focus on the conversations that are actually in play, the AI is working your database, scoring your contacts, and making sure nothing falls through the cracks. Built for anyone whose revenue depends on relationships and follow-up.

Your data is completely private. No AI model — ours or anyone else's — trains on your contacts, conversations, or documents. What you put into Theia Vault is used only to serve you.

Every user's data is completely isolated — no other user can access your contacts, conversations, or documents. Encryption in transit and at rest. OAuth for email integrations — we never store your credentials. Full data export available at any time. Your data is yours.

Most platforms are passive — they store what you put in and wait for you to decide what to do next. Theia Vault is active. Your private AI scores every contact nightly, flags your hottest opportunities, drafts outreach based on real context, and runs follow-up sequences automatically.

The bigger difference: a private AI connected to a private database that belongs to you. It learns your business specifically — not a generic model shared across thousands of users. The longer you use it, the smarter it gets about your market, your clients, and your patterns.

14 days of full platform access. Every feature is unlocked: pipeline management, AI email drafting, lead scoring, prospecting, Gmail/Outlook sync, drip campaigns, contact enrichment, and the knowledge base.

We recommend importing your real contacts and connecting your email during the trial. The AI's value becomes obvious quickly when it's working your actual database, not test data.

Yes — Gmail and Microsoft 365 both connect natively via OAuth. Once connected, incoming emails from known contacts automatically log to their record in Theia Vault. You can send directly from your real email address through the platform.

The AI email drafting feature uses your connected account context — it drafts messages you review and send, always from your actual email, never from a proxy address.

GAIA Labs is the company. We build private AI systems for businesses — connecting AI to your data so it finds opportunities, automates workflows, and compounds in value over time.

Theia Vault is our cloud platform — available now, free trial at app.theiavault.com. We also offer on-premise AI installations for organizations that need fully local, air-gapped AI on their own hardware. Learn more about On-Premise →

GAIA Labs was built by someone who spent years in mortgage production — not a tech company that guessed at what professionals in the field actually need. Every feature in Theia Vault was designed because a real workflow demanded it. That means the things that matter to you were the starting point, not an afterthought.

Both products are live with paying customers. When you reach out, you're talking to the person who built it — not a support queue or a sales team.